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How to Use the Integrated Chat Support on Kalp Studio

Kalp Studio provides integrated chat support accessible directly from the sign-in page, offering convenient assistance without requiring user authentication. This facility is designed to address user inquiries, provide troubleshooting support, or furnish information regarding Kalp Studio products efficiently. This guide details the standard procedure for using this chat support feature.

Step 1: Navigate to the Sign-in Page:

Access the Kalp Studio sign-in page on your preferred web browser, as shown in the screenshot below.

Step 2: Locate the Chat Support Icon:

Identify the chat icon, in the lower-right quadrant of the screen. This icon is represented as a green chat bubble.

Step 3: Initiate the Chat Interface:

Click the chat icon. This action will activate the chat support window, which generally docks to the right side of the browser viewport.

Step 4: Select Query Categorization:

Upon activation, the chat window presents predefined options to categorize the support request effectively. The options include:

  • Chat With Us: For general assistance or inquiries.

  • Need Help: For reporting specific issues, often related to product functionality or account matters.

  • Schedule a Product Demo: For expressing interest in a guided product demonstration.

Step 5: Engage with the Selected Support Channel

  • Selecting "Chat With Us":

This initiates a chat session, beginning with an automated message confirming receipt and requesting details of the inquiry.

  • Selecting "Need Help":

This option directs the conversation towards issue resolution. An automated response may request specific details regarding the encountered problem.

  • Selecting "Schedule a Product Demo":

Choosing this option indicates interest in a product overview. The system responds by acknowledging the request and asking for contact details to allow Kalp Studio product experts to arrange a suitable time for the demonstration.

The integrated chat support feature on the Kalp Studio sign-in page offers an efficient communication channel for users seeking assistance prior to authentication. It facilitates streamlined access to support resources for general inquiries, technical difficulties, and product information requests, enhancing the overall user support experience.